Web Design Frequently Asked Questions, Web Development FAQ

Web Development FAQ

Q: How long does it take to design and build a website?

A: The time it takes to produce a website depends on the size and complexity of your site. Our basic websites typically takes around 4 weeks from inception to launch. If you have a deadline in mind we will endeavour to meet it for you. We’ll never compromise the quality of your website by rushing jobs!

Q: Will my website work on all devices such as mobile phones, iPads and tablets?

A: All our websites use responsive designs which ensures your website will work on all devices. We also provide services for building mobile only websites.

Q: Are there any lock-in contracts?

A: No.

Q: Are there any ongoing cost?

A: We offer 12 months support and maintenance on all our plans. After this initial period we have yearly support and maintenance plans available.

Q: Will we need to have a meeting in connection with the website design?

A: Yes. We like to meet all our clients face to face as we feel it’s important to build a long and lasting relationship. In cases where our clients are busy running their businesses we can complete our consultations over the phone and by email.

Q: What about once my website design is complete?

A: We fully support any website we build. Any problems you encounter are swiftly dealt with through our Support page. We’re always happy to talk to our client about enhancements to their websites and other development projects they may feel will take their business to new heights.

Q: Do I own my website or am I just renting?

A: All websites we build for our clients are their property. If, at a later date you wish to move you website to another provider we’ll send you a copy of all your files. Any open source software used in your site is covered by the GNU GPL license.

Q: How do I get Support?

A: Our Support page outlines our simple procedures for you to get help. From straight forward advice to critical support for your website we have it covered 24/7.

Q: Do I have to have my own domain name and hosting?

A: No. We can provide you with hosting at our Sydney data centre. We can also take care of registering your domain name too. If you already have a domain name and hosting you can use them or transfere to us.

Q: What is a domain name?

A: A domain name is your address on the internet. Typically this would be something like yourcompany.com.au. We can register a domain name on your behalf.

Q: What is web hosting?

A: Web hosting is a service that allows your website to be viewed on the Internet. Our data centre is based in Sydney.

Q: Can I get email with my website?

A: Yes. All our plans come with email addresses e.g. joe@your-domain.com, info@your-domain.com

Q: I already have a website and I need it updated, can you help me?

A: Yes, we would be happy to look at your existing website and give you a quote for updating it.

Q: What is Search Engine Optimisation (SEO)?

A: Search Engine Optimisation is the process of affecting the visibility of a website in a search engine's "natural" or un-paid ("organic") search results. In general, the higher ranked on the search results page the more visitors the website will receive from the search engine's users. We only use approved (white hat) techniques to achieve you results in search engine rankings. Content is king where SEO is concerned! Can you write the content for my site (copywriting)? We don’t directly write your content, however we do have preferred copywriters on hand if you’d like us to handle it for you.

Q: Can you write the content for my site (copywriting)?

A: Yes. We do offer a copywriting service.

Q: How much does a bespoke (custom) website cost?

A: This can vary depending on things such as how big the website is (number of pages) and the features and functionality that is included in the website. Our consultation and analysis of your requirements will form an accurate view of what your needs are and how much this will cost.

Q: What is Google My Business?

A: Google My Business puts your business info on Search, Maps and Google+ so that customers can find you, no matter what device they're using.
Give customers the right info at the right time, whether that be driving directions to your business in Maps, hours of operations in Search or a phone number they can click to call you on mobile phones.
Google My Business helps you build a loyal fan base. Your customers can show their appreciation with ratings and reviews, use the +1 button to endorse your content, and re-share your Google+ posts across the web.

Q: What is Google Analytics?

A: Google Analytics is a service that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales. It's the most widely used website statistics service.

Q: What is Google Webmaster?

A: Google Webmaster allows us to submit and check your sitemap, check your websites indexing status and optimize the visibility of your website.

Q: What is a Content Management System (CMS)?

A: Content Management Systems allows you to maintain the pages of your website yourself. No technical skills are requires on your part.

Q: How do I update my website?

A: Your CMS website comes with a fully featured control panel. This will allow you to edit content, add pages and images to your website. All you need is a web browser and an internet connection.

Q: Do you provide CMS training?

A: All our CMS clients are trained on updating and maintaining their website.

Q: Can I accept credit cards on my website?

A: Yes. We have access to several Australian payment gateway providers. We’ll discuss the best options for your business during our consultations.

Q: Can I accept PayPal on my website?

A: Definitely. We can integrate PayPal payment into you website as a standard feature.

Q: Do I need a Merchant Account?

A: No. Our Australian payment gateway providers can work directly with your business bank account.

Q: Do you charge transaction fees?

A: No. We have a 0% commission policy.

Q: How do I update my website?

A: Your e-commerce website comes with a fully featured control panel. Here you’ll be able to upload new products, edit existing ones, view order, customers and view reports into your online business.

Q: How are shipping costs calculated?

A: All our e-commerce websites have the ability to accurately calculate up-to-date shipping costs. Sending by Australia Post, TNT, Smartsend, Fastway and more...

Q: Can my clients register on my website?

A: Yes. All our e-commerce websites have the ability to accept your customers as members.

Q: How do a sell my products on EBay and Facebook?

A: We can integrate your products with EBay and Facebook. If you already have an e-commerce website it may be possible for us the retrospectively integrate these features. Give us a call to find out.

Q: Will my website support different languages and currencies?

A: Yes, we support any number of different currencies and languages. This is all managed through your control panel.

Q: Do you provide E-commerce training?

A: All our E-commerce clients are trained on updating and maintaining their website.

Q: Is there a limit to the number of categories or products?

A: No.

Q: Does the shopping cart support inventory (stock) tracking?

A: Yes, it will even notify you when inventory is getting low. Additionally you can create custom messages to display when items are out of stock.

Q: What is an SSL Certificate?

A: SSL certificates secure transfer of sensitive data from visitors to your website, and also verifies the website identity.

Q: What is PCI Compliance?

A: The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.

We specialise in web design and development. Web Design

About Red Sky Web Design

Experts in the field of website development, Red Sky Web Design are based on the Central Coast and deliver affordable online solutions without compromise.

Contact Us
  • Address: 46 Hillside Road, Avoca Beach, NSW 2251, Australia
  • Phone: +61 (0) 410 191 288
  • Email: Contact us via our online form
  • Monday - Friday: 9:00 am - 5:00 pm
    Saturday - Sunday: Closed
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